• FREQUENTLY ASKED QUESTIONS •
Everything You Need to Know About Nexa Referrals
Get clear, transparent answers regarding our real estate virtual assistants, lead qualification systems, CRM management, contracts, and onboarding timelines.
🎓 VA Training & Skills
📞 Cold Calls & Leads
⚙️ CRM & Technology
💳 Pricing & Billing
• TRAINING & DAILY OPERATIONS •
Virtual Assistant Training & Daily Workflow
Every Nexa virtual assistant undergoes a rigorous 4-week real estate boot camp covering US real estate terminology, FSBO and Expired objection handling, CRM pipeline management (KVCore, Follow Up Boss, LionDesk), MLS listing input, and TCPA telephone compliance. They arrive ready to produce on Day 1 without requiring weeks of hand-holding.
We customize shift hours to align perfectly with your operating market. Whether you work in Eastern (EST), Central (CST), Mountain (MST), or Pacific (PST) time, your VA operates during your peak business hours (Mon–Sat) for 3, 6, or 8 hours daily based on your plan.
Yes, absolutely. Nexa Referrals does not use shared call queues or split resources. Your assigned virtual assistant works exclusively for your real estate business, becoming a seamless extension of your daily operations.
You maintain direct daily communication via your preferred channels: Slack, Zoom, WhatsApp, phone, or email. Additionally, you receive an End-of-Day (EOD) KPI report detailing total dials made, live conversations, warm lead notes, appointments scheduled, and completed administrative tasks.
• PROSPECTING & COMPLIANCE •
Lead Outreach, Calling Systems & TCPA Compliance
Our virtual assistants are proficient across major industry platforms including KVCore, Follow Up Boss, Lofty (Chime), LionDesk, HubSpot, Mojo Dialer, Vulcan7, PhoneBurner, and RedX. They can seamlessly log in, manage tags, update pipelines, and trigger automated smart campaigns.
Compliance is paramount. We train our VAs strictly on federal TCPA guidelines and National Do-Not-Call (DNC) registry rules. Lists are scrubbed before dialing, calls are conducted during legal calling windows, and explicit opt-out requests are tagged instantly to protect your brokerage.
Your VA can execute expired listing outreach, For-Sale-By-Owner (FSBO) calls, neighborhood circle prospecting around recent just-listed/just-sold deals, sphere of influence (SOI) check-ins, cold database reactivation, and rapid follow-up on incoming digital web leads.
During active shift hours, our virtual assistants connect with new inbound buyer and seller leads within 45 seconds on average. Rapid speed-to-lead dramatically increases conversion rates before leads contact competing agents.
• TRANSPARENT TERMS •
Transparent Pricing, No Lock-In Contracts
None whatsoever. At Nexa Referrals, what you see is what you pay. There are zero recruitment fees, setup charges, or equipment costs. Your flat monthly subscription covers your assistant’s full salary, training, and operational oversight.
All Nexa Referrals plans are strictly month-to-month. We earn your business every 30 days based on performance. You can upgrade, downgrade, or cancel your plan at any time with a simple 14-day notice.
Our streamlined onboarding process takes only 48 to 72 hours. Once you select your plan, we match your target market with an experienced real estate VA, conduct a kickoff synchronization call, and launch your workflows.
We offer a 100% Fit Guarantee. If at any point during your engagement you feel your assistant is not meeting expectations, we will provide a replacement VA immediately at no additional cost and ensure a seamless handover.